Returns And Credit

For Pet With Love works hard to ensure our pet shoppers get what they order quickly and in good condition. While we do not accept returns, we will gladly issue credit for the product and shipping costs if:

  • Our customer receives the wrong item, or is shorted
  • The product received will expire within 30 days
  • The order arrives damaged or defective*
  • Order is lost in transit or got delivered to the wrong address**

We cannot issue credit for order submission errors, buyer’s remorse or fraudulent purchases. All replacement orders should be submitted through our online store as new orders.

*Shipping costs will be reimbursed only in cases of defects and shortages. Reports of manufacturer defect must include pictures of the problem and submitted within 72 hours from the delivery.

**We will assist customers in submitting a claim with the shipping carrier in case of items being lost in transit or delivered to the wrong address.